Privacy Policy

FamiliFlow provides tools to build and share family trees and related member information. Our contact details appear on our Contact page. For privacy inquiries, you may also reach us at hi@familiflow.com.

Depending on how you use FamiliFlow, we may process:

• Account data: email address, authentication identifiers, and profile details you choose to add.
• Family tree content: names, dates, relationships, photos, notes, and other information you or your collaborators add to a family.
• Technical data: IP address, device and browser type, approximate location derived from IP, and logs needed to operate and secure the service.
• Billing data: when you purchase a paid plan, payment is processed by our payment provider; we may receive limited billing metadata (for example transaction references and subscription status), not your full card number.
• Communications: messages you send us (for example support requests).

We use personal data to:

• Provide, maintain, and improve FamiliFlow;
• Create and manage your account and families you belong to;
• Process payments and subscriptions for paid plans;
• Secure the service, prevent abuse, and troubleshoot issues;
• Send service-related messages (for example security notices or receipts);
• Comply with legal obligations and respond to valid requests.

Where required by law (for example under the GDPR), we rely on appropriate legal bases such as performance of a contract, legitimate interests that are not overridden by your rights, or your consent when we ask for it.

We use cookies and similar technologies that are necessary for the site to function (for example to keep you signed in) and, where applicable, to remember preferences or analyze usage. You can control non-essential cookies through your browser settings; blocking essential cookies may affect how the service works.

We work with trusted providers who process data on our behalf under contracts and instructions, for example:

• Hosting, database, and authentication infrastructure;
• Payment processing;
• Email delivery;
• Analytics or error monitoring where we use them.

We do not sell your personal information. We may disclose information if required by law, to protect rights and safety, or in connection with a business transfer subject to appropriate safeguards.

Our providers may process data in the European Economic Area and other countries. Where we transfer personal data outside the EEA, we use appropriate safeguards recognized under applicable law (such as standard contractual clauses) where required.

We keep account and family content for as long as your account is active or as needed to provide the service. We may retain certain records for a limited period for security, legal, or accounting reasons. When data is no longer needed, we delete or anonymize it in line with our practices and applicable law.

Depending on where you live, you may have rights to access, correct, delete, or export your personal data; restrict or object to certain processing; withdraw consent where processing is consent-based; and lodge a complaint with a supervisory authority. To exercise these rights, contact us using the details above. We may need to verify your identity before responding.

We implement technical and organizational measures designed to protect personal data against unauthorized access, loss, or misuse. No online service is completely secure; you should use a strong, unique password and protect your account credentials.

FamiliFlow is not directed at children under the age where parental consent is required for data processing in your region. If you believe we have collected personal data from a child without proper authority, please contact us and we will take appropriate steps.

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the “Last updated” date. For material changes, we may provide additional notice (for example by email or an in-app message) where appropriate.